Alexa is a smart virtual assistant that happily responds to voice commands, with an active internet connection. However, at times it leads to unexpected issues, including Alexa not responding.
Encountering issues with the Amazon Alexa device is very common and also gets fixed easily. But how would you feel when your Alexa Not Responding To Voice Commands then you will need to try the wake words.
Poor internet connection also causes problems for Alexa isn’t responding, so need to solve the poor internet connection with a high-speed internet connection.
A large number of Alexa users are in trouble because their Alexa is stopped listening to your voice commands and the causes behind that could be several. In this article, we are going to discuss all of them. Just sit patiently read all the steps and follow them in the same manner. Oh! So you are looking for some fast method to solve Alexa not Responding to Commands or Alexa Echo Show Not Responding to Voice Commands error?
Main Reason For Alexa Echo Show Not Responding To Voice Commands
If you don’t know how to fix the Alexa not responding issue. Then there is no need to get upset, as here you will have listed some troubleshooting fixes. Simply have a glance at the below sections.
To fix them, you need to know the main causes of the issue for Alexa Echo Show Not responding and why the Alexa device is Unresponsive condition.
1. Microphone Mute Button is Not Switch ON
Every echo device has a physical microphone button to turn the mic on or off. It is possible that you have accidentally pressed the microphone button while cleaning the area where Alexa is placed.
When you press the Mic button, the mic gets off and the result of this is the Alexa not responding issue. To check if this is the problem, check if there is a red light on your device indicating the mic is off.
If this is the problem, then you need to turn it on. For this, you simply need to press the mic button on Alexa to turn on the mic. Now you can give the command to Alexa and it will recognize your command.
2. Alexa Device Not Connected to the Internet or poor Internet connection
Amazon Alexa requires an active and stable internet connection to work properly. If you are not connected with a poor internet connection, then it will lead to the Alexa not responding issue.
So, you need to make sure your device is connected to a reliable and active WiFi connection. You can also switch your WiFi network or get in touch with your internet service provider, to see if the problem is from their end.
3. Alexa Volume Down mode (Alexa Volume not Turn Up)
It is possible that you have decreased the volume of the Alexa and forgot that. Now when you are giving the command, it is responding as it should. But you are not able to hear it because of the low volume.
So, it is better to check whether the volume is low. If it is the problem, then the simple fix for this is to increase the volume, by pressing the plus sign on the Echo device.
4. Disable Alexa Privacy Setting
Alexa has privacy settings that include viewing, hearing, and deleting voice recordings, managing data, information, and skill as well. Sometimes, privacy settings lead to Alexa not responding to the issue.
So, in this, you need to disable the Alexa privacy settings to avoid not responding to problems. Here is how to disable privacy settings on Amazon Echo devices.
- Visit Settings and choose Alexa Account.
- Then choose Alexa Privacy and adjust the privacy settings.
- You can also change the privacy settings, by using voice command.
5. Smart device and Alexa Echo are not the same Wi-Fi network
Another reason for Alexa not responding problem is that your device and Alexa are not on the same WiFi network. To function properly, Alexa and smart devices should be on the same network. So, if both devices are on a different network. Then you need to connect the Alexa and smart device to the Same WiFi network.
6. Wireless Connection is not properly working condition or wireless range issues
Sometimes, the not responding issue occurs due to a wireless connection. In this, you need to move your Alexa closer to your router. If it is still not connecting, then ensure it is located within the range of the WiFi network.
Also, make sure there is no physical barrier like a concrete brick wall or other electronic devices between the Alexa and WiFi network. As it can interrupt the signals.
7. Alexa Hard to Listen (Not using the wake words)
One of the most common reasons for the Alexa not responding problem is that you are not giving commands properly. While giving commands, the foremost thing you should take care of is that you are using the correct wake word.
If there is too much noise when you are giving commands to Alexa, then it will lead to the same problem. So, it is recommended to eliminate unnecessary sounds around you. Also, ensure that you are using the correct wake word.
8. Alexa Skill Not Update
Alexa Skill is a voice-controlled app that adds new functionality to your Alexa-enabled device. If it gets outdated, then you may encounter the Alexa not responding issue.
So, you need to keep the Skill updated by visiting the Skills you have made. Now choose your skill and click on Edit to make changes. If you have shared your Alexa Skill, then no need to worry. Only you have the authority to update it as the Skill creator.
Steps to Fix: Alexa Not Responding To Voice Commands:
1. Fix the Microphone Mute Button
- First of all if your Alexa device is working well but it is not responding to your commands or Alexa device is unresponsive situation, then you should check whether the microphone button is on or off.
- Before going in detail just check if you have turned ON the microphone button of the Alexa device or forget to turn that ON.
- You will find that button on the top of the Echo device with a microphone sign.
- Just say the wake word of the Alexa and see if that is responding back. If not then you can jump to the next step to troubleshoot Alexa Not Responding To Voice Commands. But if your Alexa says that “I am having trouble understanding you” then it would be better if you call on our helpline numbers.
2. Restart Alexa Device
- Restarting your Alexa device can help reset the network system and get Alexa working again.
- To solve the error if you have already tried to turn the volume button up and down and even after that if the issue is still the same then follow this method.
- Say something and check if you are able to see the blue light on the top of Alexa, if yes that means that Alexa is listening to you but not responding.
- In that case, you have to unplug the wire from the power socket for several seconds and then plug it again and check if the Echo show is responding back to you.
- After it gets to start again (it may take several minutes in the process) then say the wake word of the Alexa and then ask her about the weather or anything else.
Hope, you get the issue of Alexa Echo Dot Not Responding To Voice Commands fully resolved. If not then move to the next step.
3. Solve the Hard Reset The Echo Show Problem When Alexa Not Responding to Voice
- This is one of the best methods to resolve the issue. To do a hard reset you need to have a pin or clip and then see on the top of your Echo device you will see a small whole.
- Insert the clip into it and you will see that the blue light would start turning to orange and within the seconds the echo will be turned off. Turn On after some time and see if the issue got resolved or still the same.
4. Fix the Disable/Enable Alexa Privacy Setting
- If you have tried all the above steps and still dealing with the same “Alexa not responding” issue then it would be better if you disable/enable the Alexa privacy setting or vice versa.
- And for that, you have to click the button at the bottom of the Nucleus.
5. Solve your Alexa Echo are Not the Same Wi-Fi network
- There are at times when you are trying to connect the Alexa but it is on a different network. Thus, this will result in this error.
- You need to make sure that the device with which you are trying to resolve the issue and the Alexa device must be on the same network.
6. Fix the Wireless Connection or Wireless range issues or Poor Internet Connection
- When the wireless connection is not working properly or if the device is out of range, then it can cause this issue.
- Make sure that the device is in the range otherwise you are going to face connection issues.
- Also, check whether or the Wi-Fi connection is working properly or not as this can cause the issue as well.
- Need to solve the poor internet connection problem by using the high speed fast internet connection.
7. Alexa Hard to Listen (Try the Use Wake Words)
- Firstly you can use the wake words.
- It can be hard for Alexa to listen when the device is placed far away from you.
- Make sure that that there is no disturbance between the router and the Alexa such as a microwave oven, or any device that can act as an obstacle.
8. Solve the Alexa Skill Not Updated Issues
- The Alexa will not respond to your call if the Alexa skills not updated.
- Make sure to update the skills as this will help Alexa in responding to your command and thus getting rid of the issue finally.
There are possibilities that this method will resolve the trouble. But sometimes you will also face issues with Echo Show Connected But Not Responding, here are Quick tips to solve this problem.
Echo Show Connected But Not Responding? Get Quick Tips
The smart device provides amazing features to its users simply by connecting the device to the Internet. But some of the time most the consumers face Echo Show not responding problem.
Here in this article, we will discuss some simple and quick ways to fix Echo show connected but not responding problem.
Problems And Solutions Causing Alexa Echo Not Responding or Alexa Device is Unresponsive Issue
Now, we are going to share some problems and solutions with you. All you have to do is just read and follow them accurately.
Problem 1: Internet fluctuations or lower connecting is an issue that troubles and do not allow Alexa users to enjoy the smart device.
Solution: Make sure the Internet strength should be strong. Check the speed of the Internet, it should be strong. If the speed will below then follow the following steps:
- There should be no barriers in between the smart speaker and the router.
- There must be a gap of 4 to 5 feet in between the devices.
- The router should be 5 to 6 feet above ground level.
- Disconnect other devices.
Problem 2: Internal defaults are some of the time cause Alexa not responding problem. It can be serious but easy to resolve.
Solution: All you have to do is to give a reboot to Alexa. Rebooting will be an effective way to overcome the Echo show not responding problem. Before rebooting the speaker you have to make sure to disconnect the Internet.
Simply remove the power cord wire and count 1,2,3,4,5,6 and 7. Again plug in the power cord (It should be tightly fitted with the port).
Problem 3: Mute Button if turn on then this directly leads to the Alexa not responding or red ring issue. Solving the red ring on Echo is really going to vanish your problem.
Solution: You just have to press the correct button (MUTE) once and you will be free from Echo Show Not Responding problem.
The mute button has a microphone or circle cut with a line. Have you found it? Great, just simply press it and check the Echo is responding or not by giving a command to it. Hopefully, it will respond.
FAQs on Alexa Not Responding
1. Why Is My Alexa Not Responding?
There could be numerous factors that can lead to the Alexa not responding issue, below we have mentioned a few of them.
- Slow internet connection.
- WiFi connectivity issue.
- Power or internet outage.
- Voice recognition glitch.
- Misconfiguration of an Amazon account.
2. How to Change Wake Word in the Amazon Alexa App?
If you have installed the Alexa app on your phone, then go through the following instructions to change the wake word.
- On your phone, launch the Alexa app and go to the Devices section.
- After this, choose All Devices and then your Alexa from the list.
- Now on the device screen, scroll down to the General section.
- Next, click on Wake Word and choose the preferred wake word.
- Once chosen, close the app and try giving the command using the new wake word.
3. How to Resolve the Wireless Range Connectivity Issue?
To avoid any WiFi connectivity issues, first, you need to ensure your Wi-Fi network is working appropriately. You can also try to reconnect your Echo device to a WiFi network, through the Amazon Alexa app.
4. What is the Meaning of Blue Ring on Amazon Alexa?
The meaning of the Blue ring on Alexa is that it is listening to you properly. A briefly shining blue light also means the device is receiving a software update.
5. What If Alexa Not Responding Issue Occurs Due to a Software Glitch?
Echo Alexa malfunction issues occur due to software glitches. So, you should check for software updates in the Alexa App. After updating the Alexa software, restart the Alexa device and see if it fixes the problem.
6. How to Factory Reset the Amazon Alexa Device?
If your Alexa is not responding to your voice command, then factory reset your Alexa device. Here is how to Reset the Amazon Echo device.
- Open the Alexa app on your phone and visit Devices.
- Now click on the Echo & Alexa icon.
- After this, choose the Speaker you want to reset.
- Next, scroll down and click on Factory Reset.
- At last, confirm your action and wait until it reset completely.
7. What If Alexa Lights Up But doesn’t Respond?
If you have given a command to Amazon Alexa and it lights up but doesn’t respond to your command. Then you don’t have to worry, simply try restarting the Alexa device. Also, check for available software updates for the Alexa app, and ensure the WiFi connection is in working condition.
8. Can Third-Party Skill Cause Alexa Not Responding Issue?
Yes, sometimes the Alexa not responding issue occurs due to third-party skills. So, to fix the problem, you need to disable or remove newly added skills.
Ending With Good Hope
We wish that this post will surely be fruitful for you to troubleshoot with Alexa Setup and Alexa not responding issue. Now, you can continue enjoying music… Have Fun!
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