Are You facing the Alexa Purple Ring Light Issue? Well! I know the first thing stuck on your mind when you see the Purple light on your Alexa is “Done”, Now Alexa is muffled and out of service.
Don’t worry, be calm and just take it easy! Nothing happened wrong to your Alexa. Not a big issue, you can deal with it very easily. Because of a very acute problem you are facing a purple light issue.
Well, Doing yourself is a very good choice to tackle the issues; it makes us learn more and independent.
So, for those users who want to try and resolve this issue on their own. Follow the following steps to resolve this problem.
What is Alexa Purple Light?
Purple Ring light on your Alexa means “Do not disturb” mode is active. Let’s be very clear about the Alexa Purple light. Before resolving this issue we should know what exactly it is.
Why is the color turning to purple? Is it a Tense situation for you? Or, your Alexa is malfunctioning and needs service? Neither it’s a tense situation nor it needs any type of service. So, What’s the issue? Why is the Purple light visible in Alexa to us?
So, The purple light in Alexa indicates that the Do Not Disturb Mode has been enabled. Feeling relaxed? You should, but here’s not the problem totally finished. Don’t worry the following steps will make you fully relieved.
What are the Causes of the Alexa Purple Light Ring Issue?
Before thinking about how to fix the Alexa purple ring issue, you should get familiar with the root causes first. Below we have enlisted some common causes, that can lead to the purple ring on Amazon Alexa.
1. Do Not Disturb is Enabled
If the Do Not Disturb mode is enabled in your Alexa, then it may cause the purple ring issue. So, check whether the DND mode is enabled or not. If enabled, then turn it off to fix the Purple ring issue.
2. WiFi Connectivity Issue
If Amazon Alexa is not connected to a stable and working WiFi network, you will see the purple ring on your Alexa. So make sure you are connected to a working WiFi network and are within range of the router.
3. Outdated Device
An outdated device can also cause the Alexa Purple Ring problem. Outdated device can lead to bugs and glitches. That’s why you need to keep your device updated to its latest version.
4. Alexa isn’t Properly Synced
The Alexa Purple Ring issue can also indicate that the device is syncing data or info and downloading updates. So, it’s better to check whether the device is syncing or not. You can also try to resync the device.
5. Not Enough Power Supply
If the device isn’t getting an adequate power supply, then you may encounter a purple ring on the Amazon Alexa device. Make sure the device is getting a proper power supply. Don’t plug the device into a burned and faulty power outlet.
Methods to Fix Alexa Purple Light Issue
Step1: Reboot Your Device:
If you are having trouble with your Alexa Device, you’ll want to reset your Device first. There are two ways to reset an Alexa. Through the Alexa app and by Device itself. It’s your choice rather you should restart by choosing the Alexa app or by the device.
Rebooting is sometimes necessary to recover from an error or with some issues.
NOTE: Before rebooting Unplug your Device or the power adapter from the power outlet.
Step2: Check Your Internet Connectivity:
Have you checked your internet connectivity? If no, check it right now. Alexa is not designed to work without the internet. To take full advantage of your Device with flawlessness a Wi-Fi connection or hotspot must be needed for this. Make sure you are concerned with the following points.
- Make sure you have a good and adaptable internet connection.
- Have good internet access.
- Your Device is not far from the connectivity.
- Make sure there aren’t any physical barriers between your router and the Alexa device.
Step3: Update Your Device:
If your Device displays a blinking purple light or an error occurring or some other issue. Simply your device having trouble then it may be because you haven’t updated your device.
If you don’t upgrade, eventually, your Device won’t be able to accommodate the new versions-which means you’ll be the dummy who can’t access the cool new features everyone else is using. So, I hope you are not making this same mistake.
Many issues go fine by updating your device. So, update your device from time to time. It’s very important.
Step4: Disable Do Not Disturb Mode:
Okay, So after doing all of the above steps still you have the same issue with your Device then, Don’t worry now you will definitely get out of this problem. Nothing but you have to disable Do not disturb mode which is actually creating this issue.
Not a big deal, we will do it also. Let’s see how to turn to enable mode to disable mode. We will make you very clear by some very easy steps to take a look:
- Open your Alexa App
- Now, go to the setting section.
- Disable Do not disturb mode.
- If do not disturb is turned off, use the toggle to turn it on.
- Tap Start and end to select the times.
Step5: Reset Network Settings
If the Alexa purple ring issue persists, then try to reset it network settings on your Alexa device. Then launch the Alexa app on your device and go to device settings. Then choose your device and look for the option to reset network settings. After this, follow the on-screen instructions. This will clear any network-related configurations that might be causing the issue.
Step6: Check for Any Physical Damage
Next, you have to inspect your Alexa device for any physical damage or loose connections. It could lead to a problem if the power cable is damaged or the device is plugged into a faulty outlet. Replace the damaged cables, if you find any damage or worn sign in the cable of the device.
Step7: Verify your Account Information
Sometimes, the Alexa purple ring indicates a problem with your Amazon account. So, to check if this is the issue or not, open the ALexa app and head over to settings. After that, ensure that your account information is accurate. Also, make sure the device is linked to the correct Amazon account. If required, re-enter your account credentials.
Step8: Check your Wi-Fi Network Connection
You also have to check whether your internet connection is working well. Alexa relies on a strong and stable WiFi connection to function properly. So, you need to verify that your WiFi network is working properly. You can also try to switch your WiFi network.
See, how easy it was to fix the Alexa purple light issue. If you wouldn’t succeed to resolve this problem or any query you have you can visit Smart Device Helpline .
