Alexa powers Amazon Echo and Amazon dot and is one of the smartest home gadgets. It offers a variety of conveniences that can make our daily lives much easier. But one must not forget that even smart home gadgets are not perfect. Although they make our lives much easier, the users can run into a certain problem like Alexa not responding. This is one of the most frustrating issues when Amazon echo or dot is not able to understand or not hear properly.
As an Amazon user, there are few things that you can try in order to resolve the issue. Because as a user, it is very difficult to solve the issue. You need to hire experts who can eliminate the issue.
With proper knowledge and experienced expertise, our tech experts are going to analyze your problem and help you resolve the issue.
Some Important Fixes for Alexa Not Responding Issue:
The light Ring must not be Red:
The red light in the Amazon Echo indicates a variety of things. Royal blue or the spinning Cyan light indicated that the user in the room has said the wake word for Amazon Echo. the orange light means that the speaker is trying to connect to the wireless network.
If you see a violet light, then it means that there is some problem with wi-fi connectivity or its setup. The white light indicates the volume level of the Amazon echo when the user is changing the smart speaker’s volume.
The light ring of the Amazon Echo must never be red. That also means that the mute switch at the top of the device has been activated. This is the reason why it is not hearing your commands anymore or not responding to you.
Location:
One another possible reason why the Amazon echo is not able to hear you or understand you because of the interference. This could be caused by the walls and other opaque subjects between you and the Echo.
According to Amazon, the Ideal place for Amazon echo is at least 8 inches away from any kind of walls. Also, it must be away from appliances such as microwave ovens and baby monitors.
The smart speaker must be placed on a high location like a table. Apart from the users of amazon echo must bear in mind that the smart speaker is going to hear your command best when there is little or no ambient noise in the room.
Air conditioning units are also one of the main issues when it comes to the main culprits of increasing noise levels. Amazon Echo must be placed as far as possible from the air vents.
Contact Alexa helpline as our officials are highly experienced to solve all your Amazon Alexa related issues.
Use the Voice Training Tool:
The voice training capabilities of Alexa has the ability to improve its interaction capabilities. This tool can help Alexa understand what the users are saying.
This map can be accessed easily with help from Alexa customer service. The user is going to be asked by Alexa to speak at least 25 phrases. It will help the digital assistant better understand what the users are saying.
The users can also view the search history of the commands that Alexa hears in the settings menu. Here, the users can see whether what are the words that Alexa is not able to understand.
If you are looking to get help when your Amazon Alexa is not responding, then you can get in touch with our tech experts who can resolve your issues in no time.
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