Alexa is Amazon’s voice AI, that happily responds to our voice command with an active internet connection. It can perform many functions like playing music, providing information, delivering news and sports scores, telling you the weather, and many more. Alexa also gives a playback control interface that provides recommendations to inform your skill when the user interacts with player controls. But what if Alexa playback control not supported occur. As with other devices, facing issues with Amazon Alexa is quite common.
Recently many users have been complaining about the playback issue. There could be multiple reasons that can lead to the same problem.
If you are also struggling with the same. Then there is no need to get upset, as this problem is curable and can be fixed in just some simple troubleshooting steps.
This issue does not indicate that you are struggling with any minor issues or dealing with any major road bumps. If you are unable to fix this on your own, and wondering how to get rid of Alexa playback control not supported.
Then here we will provide you with some simple and effective problem-solving solutions to rectify the same problem. Simply go through the following instructions.
Troubleshooting Steps to Resolve the Alexa Playback Control Not Supported
Hope now you Can get why this problem occurs, now it is time to how to fix it as quickly as possible.
If you find fixing the same problem a complicated task, then you are at the right place. The following are some easy and simple steps that will assist you in rectifying this not supported problem.
1. Uninstall and Reinstall the Alexa App
Whenever you encounter the Alexa playback control not supported issue. Then the first and foremost method you should try is to uninstall and install the app again.
If it has started malfunctioning, then it is quite obvious that there is something wrong with the Alexa app. So, in this, the first thing you should do is, visit the app settings and force-close it.
After this, launch the app again to see whether the problem is fixed or not. If still facing the issue, then uninstalling the app is recommended.
Then restart your device and install the app back into your phone. Once it is installed completely, then log in with your account and try using the playback feature, to see if it works or not.
2. Check the Configuration of your Router
The next step to rectify the Alexa playback control not supported problem is to check the configuration of the router for any errors. As sometimes the issue arises, because something has gone wrong with the router connection.
Not all the time the application is the cursing root. So, it is necessary to check your router configuration. The fastest way to fix this is to power cycle the router connection through the unit.
To power cycle the router, all you have to do is take out the power outlet and then power it back up. It might take some time to boot up and examine all the smart controls.
You can also choose another router or perform a quick reset. Choosing a different router will make it easier and you might not need to reset your network.
Because sometimes, you don’t have different options. There might be something wrong with your router connection settings and a simple or instant reset will go a long way.
So, for this, you need to go through with resetting and setting up the system again. Now try to adjust the situation with the playback control.
3. Relink the Music Service
Another possible fixer for the same problem is to relink the music service that you are using. In this, you need to visit the Alexa app and unlink your account.
After that, open the app again, and visit the skill page of the music service you are using. Then simply click on enable to link the service back on the same device.
To relink your account, you need to fill in your account credentials and click on Link. Now your account has been linked without any interruption.
After this, play music and check if the problem is fixed or not. If not, then jump to the next step.
4. Check No VPN Apps are Active
Another way to rectify the Alexa playback control not supported is to close all the apps that are using a VPN. The apps running in the background can interfere with this.
So, it is necessary to check the background activity to settle the problem. The quick fix for this is to ensure that the connection is optimal.
Otherwise, you can get into more difficulties. So, in this, you need to check the connectivity status. Also, remove all the apps from the background.
5. Reset the Amazon Echo Device
If still facing the same problem, even after following the above steps. Then another step to settle the issue is to factory reset the Echo device.
This will fix all the minor bugs that are affecting the smart speaker. So, to reset the Echo device, you just need to press and hold the action button.
Keep holding until the light on it starts pulsing orange. It will take only 1-2 minutes to reset. Now you need to reconfigure your account and try playing music.
6. Use Different Account
You can also try to use a different account to fix the Alexa playback control not supported problem. Doing this will isolate the issue with your device.
Using a different account will help you in identifying the problem whether with the network or the account. It all comes down to the response from the playback control.
If you are encountering the same problem with a different account. Then there might be something wrong with the programming or the subscription status.
You need to ensure that the subscription is active on the music platform you are using. The simple fix for this is to simply change the playlist.
You should try all the different settings to fix this Amazon echo playback control not supported issue. It shows how you are trying to plan to address the problem.
So, make sure that you test out all the smart features, and that will be it. Hope the issue will get fixed at this point.
With this, you can easily fix all the minor connectivity bugs that are leading to the same situation. Now you have to set up your system from the start.
Sum Up
Now there is no more need to feel helpless, as here we have the list of multiple fixes that will help in rectifying the Alexa playback control not supported.
Follow the above simple and effective troubleshooting methods to do the same. Hopefully, these instructions will help you out with the problem you are suffering through.
Settling the Amazon Echo Alexa Setup playback control not supported issue is not a challenging task. It is simpler than you think. If you don’t know how to do so, start to seek assistance from someone else.
It is recommended to obey the above instructions as given to fix the Alexa playback control not supported issue.
