When you see that your Echo Show 10 Camera Not Working, the issue is going to lie with two things. Either it is the hardware or it can be the software. Well, the software means that the device code is not at all communicating properly with the device parts.
The hardware issue means that any physical part of the device is either broken or might not be functioning properly.
Well, to learn more, you must continue reading. Thus, you will learn more about the Echo Show camera not working.
Troubleshooting Steps for Echo Show 10 Camera Not working
Reset The Echo Show 10:
For any reason, the Echo Show 10 must have a full queue. This will means that it is performing many other functions simultaneously. The first thing that you need to do is to check the queue by fire-quitting any of the unnecessary apps.
- Go to the device’s settings.
- Scroll through the lists of the apps.
- Also, make sure that you are force-quitting any of the open apps as well.
Well, now from here, you need to try and then turn the device on and off and then relaunch the camera app. Well, if the camera is not working, then you need to try and restore the device to the factory settings.
This is going to make the device as new as you are unboxing it for the first time. After that hold down the volume down button and the mute button at the same time. Well, hold it down for at least 15 seconds until you see the Amazon logo appear on the screen.
Check Your Apps are Updated:
Well, if your apps are not updated, then your device is not going to perform to its full potential. One of the biggest apps that you need to update is the Alexa App. As the app is generally going to update on its own, it is also going to hold off till you get permission.
You can Check the App Update with these steps:
- Go to the device’s settings. You can do this by saying “go to the settings” or by swiping down the screen’s corner and choosing settings.
- After that choose the device options.
- Then you need to choose the option of checking for the software updates.
- After that install all the necessary updates.
If you see that your device is saying that it cannot download the update, there are some changes that you have too many apps downloaded on your device. You must delete the apps that you are not using and try to search for the updates again.
Activate the Echo Show 10 Camera
Well, for privacy reasons, the Amazon Echo Show 10 does not have the camera on constantly. It is going to turn off this function for your safety and comfort.
When this happens, then you might have some difficulty using the device’s camera. Before you are moving forward with these instructions, you need to check if there is a red ring around the microphone as well as the camera. This means that these are the components that are turned off. (Read also: Solution on Alexa red ring light flashing issues)
You Can address this Issue by following certain steps:
- First press the Mic/camera button.
- After that, you need to hold down the button for at least 5 seconds.
- You also need to face two fingers on the screen when you hear a beep.
- Then hold your fingers on the screen for at least 5 seconds.
Ensure Your Camera Permission is On
Well, the issues might not be with the Amazon Echo show 10. There could be an issue with a certain app as well. You must experiment with using the camera with different apps. If your camera and microphone work with one app but not one another, then you have to visit the tablet settings.
After that, you need to grant permission to the apps which might not have access to the camera or the microphone. If this is also not working, then you must try to delete the app. Then reinstall it again.
Some Enable and Disable the Feature
There are many people who have purchased the Amazon Echo show 10 as it comes to the good old feature of the drop-in. When you do drop-in, you are going to appear in your loved one’s echo show 10 whenever you like. There are some users who have said that when using this feature, they can hear the sound but there was no video.
If you are trying to use the Echo Show camera, then you should;
- Open the Alexa app and make sure it is on the latest version.
- Choose the devices and then tap on Alexa
- Choose the option of Echo 10.
- After that select the communications.
- Then choose the option of drop-in and then enable or disable the features that you want.
The issue might not be with your device. When you are trying to drop in on the loved one who will not have their camera and microphone enabled. Thus, you are going to experience the issues.
Check the Warranty Claim
All the devices from Amazon are going to come with warranty claims. If there is an issue that is factory specific, that is going to prevent your Echo Show 10 from working. You are going to have one year to even file a warranty claim. If Amazon is accepting your claim, then it is going to replace or repair the device at very little cost.
Then you need to make sure that the warranties are not going to cover the issues of wear and tear, misuse, or any kind of negligence.
You will also not be able to find a warranty claim when you have purchased a second-hand device from a neighbor or friend. Always you must buy it from the Amazon website or the retail store.
Alexa Help
There are many reasons why the Echo Show Camera not working. If you are looking for some help, then you can get in touch with our experts. They are the experts and will help you resolve the issue on Echo Show 10 camera not working.
(Also Read here: How to Use Alexa Drop In on Alexa Echo Device)
