People are using the Alexa virtual assistant for their smart devices. It controls Amazon Smart Echo speakers and other smart devices. We can use the voice command of Alexa to manage multiple devices. Sometimes Alexa is not working, and we can’t handle all the devices. We need to fix the issue quickly so that work is not affected. For several reasons, you can’t use Alexa with your Echo device.
There are many reasons, such as internet and power interruptions. Sometimes there are voice recognition glitches or Amazon account setup. It is also necessary that the speed of the internet is high.
Essential Fixations Steps For Alexa Not Working Issues
Here we discuss various ways to fix Alexa’s not working issues. It is critical to follow all the given steps to get the best results. Different problems need to fix correctly.
Fix: Alexa’s Not Listening Issues
Sometimes Alexa doesn’t listen for various reasons. It is necessary to use the correct wake words so that they respond perfectly.
Reposition the Alexa Device
We can also change the position of the Alexa device. It is necessary to place the Echo device near the router. There is a need to recognize the device in the range of the wifi network.
Use the Awake Words
There is a chance of using the wrong wake word. Sometimes we change its wake word and forget, so it doesn’t respond to their commands. Most of the time, Alexa’s supporting words are Amazon, Echo, computer, and Alexa. We can also change Alexa’s wake word.
- There is a need to install the Alexa app on your smartphone.
- Click on Devices at bottom of the app.
- It is time to select all devices at the top of the app.
- Select your Alexa device from the given list.
- Scroll down to the general section and tap on the Wake Word option.
- Choose our favorite word and close the app.
We can also follow this process on the website to change the “Wake Word“.
Keep the Alexa Noise-Free Place
For Alexa to recognize what you said when you called her, there shouldn’t be too much noise around you when you’re speaking to her. We must place the Alexa device in the best place so that it can recognize our words.
Fix: Alexa Ring Light Means
We know that there are different types of lights on Alexa. Each light has a different meaning. We must understand the meaning of these lights. If it shows errors, we can quickly fix them.
Flashing Orange Light on Alexa
When an orange light flashes on the Alexa device, it does not connect to the network. We can check our internet connection so that it again connects with them. In setup mode, an orange light indicates that you’ve just plugged in a new Alexa device or reset it to factory defaults.
Alexa Flashing Red Ring or Solid Red ring
Sometimes the microphone is switched off, so it shows a red light. It means stop, so there is a need to fix them. When you’re comfortable with Alexa listening to you, hit the button on top of your device to turn it back on.
Alexa Shows a Spinning Purple Ring
It means Alexa fails to connect with our wifi network. There are various reasons, such as the wrong credentials or the network is down. It is crucial to restarting the Alexa device. There are also chances of interference from the router.
Solid Purple Ring
After speaking to Alexa, whether the ring stays on or flashes purple, it means the switch for Do Not Disturb mode is on. You will still receive reminders and alarms set up in advance, but incoming calls, messages, and notifications will be blocked. There is a need to pick a device in Settings > Device Settings. Click on the Do Not Disturb section to switch it on or off.
Alexa Green Ring Light
It shows that a call or drop is occurring. The light on your Alexa is a good indication that someone is trying to speak to you. If you have the volume at zero on your Echo device. This feature isn’t available on non-Amazon devices, since inter-device communication generally does not extend to third-party devices.
Spinning or Flashing Yellow Ring
It shows that there is some message on Alexa. It related these messages to Amazon packages. As long as you don’t politely ask Alexa to read you your notifications, even if your package has already arrived, this problem will persist.
We can change the settings. There is a need to go to Notifications > Amazon Shopping. Click on “out for delivery and “delivered” notifications off. It doesn’t stop messages, but you understand the yellow ring’s meaning.
Fix: Alexa Trouble Multi Room Madness
You can rock your home with music, thanks to Alexa. There is a need to set up Alexa perfectly so that it works well. Sometimes we face problems with the setup for multi-room audio to play. Here we will discuss some steps that help in rectifying the problem of Alexa not working.
Make Sure You Are Using Alexa Echo Speaker
Alexa comes with special features that are only used with the Echo and some Fire devices. Amazon offers a Multi-Room audio solution for their devices. It does not apply to third-party Alexa speakers. It shows an error when we attach to third-party speakers. There is no need to fix them with other devices. It is necessary to use Alexa Echo speakers than this problem does not occur.
Connect Problem? Ensure you are using the smart device on the same network.
It is crucial to open the Alexa app and need to check attached devices on the same wireless network. Some routers are configured to run 2.4GHz and 5GHz wavebands on a single SSID. This simplifies things but may create internal traffic management problems. Changing the network name is necessary. It works and solves the problem. It is crucial to use the same Amazon account on every device for multi-room. If multiple accounts are running for Amazon Music or Spotify, you need to switch to a single account.
Configure Alexa Multi-room connection
It is crucial to delete any multi-room groups created previously in the app. There is a need to create multi-room groups again. Click the ‘+’ button in the top left corner of the Devices page, and then tap ‘Set Up Multi-Room Music. Now choose your favorite devices that you want to hook up with them. It becomes easy to set music by playing the request “Alexa, play Spotify upstairs.”
Fix: Alexa Not Responding But Lighting Up
Users are trying to fix them, but Alexa is not responding. It is lightning up. There is a need to use the below methods to fix them. Here we discuss various reasons and solutions for Alexa Not Responding But Light Up.
Alexa Didn’t Understand Your Commands
Sometimes users face the common problem that Alexa doesn’t recognize their command. After Alexa processes your speech, the status light illuminates, but no error message is displayed. It is necessary to give the command again. There is also a need to speak close to the speaker and be articulate. You can also start the Alexa app on your phone and click More at the bottom right. Now tap on activity and select Voice History at the top of the page. There is a recent entry that Audio doesn’t understand.
Commands Processed by a Different Alexa Device
It is not uncommon for two Alexa devices to be almost close to each other to respond to the same request. The device will ignore you, however, if it is not the intended device. When the Alexa speaker lights up, the speakers in another room will respond without noticing. Open the Alexa app and click on More at the bottom right. Click on Activity and select Voice History at the top of the page. You can check Audio was not intended for this device.
Amazon Alexa needs a System Update
Sometimes there is a chance that an Alexa device needs the latest system updates. It also shows updates automatically. You can also check for updates by saying “Alexa, check for a software update.” If it is available, so update them. It solves multiple problems with the Alexa device.
Mute Microphone
It is essential to check that the microphone is not muted. If it is muted, then unmute it so that it works properly. After this, we don’t face the error of Alexa not working.
Alexa Device Might Need to Reboot or Restart
We can also restart or reboot our Alexa device. It is a simple process and helps in fixing an error. We can unplug and wait for a few minutes. It is time to plug it in again so it solves temporary glitches.
We can also reboot our Alexa device so that it works well. It is a simple process. Let’s check :
- Search the power button on your Echo device.
- Press and hold the power button for a few seconds.
- Disconnect the power chord of the Echo device from the plug point.
- Switch off your devices for a few seconds.
- Now again, press the power button so that it starts again.
Wrap Up
We can quickly fix Alexa’s not working with a simple process. It is essential to follow each step exactly so that it works perfectly. There is a need to understand its error so it fixes according to them. If any issues with Alexa device not working or responding then contact the Smart Device Helpline expert.
