If you are on this page, then this means that the Amazon Alexa app can’t find Echo, Echo dot. You are not able to complete the setup process and you’re facing difficulties. Well, don’t worry you are not alone, there are many people who are facing the same issue.
Amazon Echo is a great gadget and one of the best inventions of the 21st century. Through this device, you will be able to listen to your favorite songs and even control all the other smart devices. But there are times when you are going to use the echo, you may face some issues.
One of the most common issues that you are going to face is the Alexa offline. There are many reasons why you might have been facing this issue. In order to resolve this issue, you need to make sure that you understand the causes of the issue.
There are many times when you’re going to find that the Alexa app is stuck on the white screen and it is not going to let you complete the setup process. There are times when you will see that the ring light is stuck on the blue when you need it to be the orange one. When it is orange, then it means that the setup process has been completed.
You do not have to worry as we are here to help you out. Today in this article, we are going to discuss the steps to fix this issue.
Steps to Resolve the issue of Alexa app can’t find Echo, Echo Dot:
Step1: Setup the Amazon Echo And Alexa Properly:
- The first thing that you need to do is to Download Alexa App & install the Alexa app on your iOS device or Android, whichever you might have been using. You do not have to open it yet. What you need to do is to plug the Amazon Echo device into the electric socket.
- Then it is going to light up and the ring is going to turn blue for at least a minute or two. Once you see that the ring is going to turn yellowish-orange, you need to launch the Alexa app that you might have installed on your phone.
- In the next step when you launch the Alexa app, you will be ask to sign in using the Amazon account. If you have an amazon account, you need to use the existing credentials. If you are a new user, then you need a new Amazon account.
- After that, you need to choose the Echo device and language on the following up screens. Then you need to wait for the orange light on the Echo. you will be ask to connect the Wi-Fi on the screen that will begin to set up the echo.
- After that you need to press the connect to Wi-Fi button. Then you need to wait for the orange light light ring screen. If you see that your Amazon echo device is blinking the orange light, then it is great but when you see that your Alexa is stuck on the blue light, then you need to press the action button of the echo device for at least 5 to 10 seconds.
- Still not seeing the orange light? then that means you are facing the Alexa offline issue. If you are not able to connect to the Amazon Wi-Fi, then you might have to do it manually.
- There are some steps that you need to follow in order to connect it manually. If you are not a technically advanced user, then you can get in touch with our experts. They will be able to help you out.
Step2: Uninstall the Alexa App from your Phone:
When you are stuck on the white screen on your Alexa app or if it is showing you that the Alexa is offline, then you need to try and uninstall the app from your device. In order to uninstall the Alexa app, you need to make sure that you install it as soon as it is remove from your phone.
If you do not know how to uninstall it, then you can get in touch with our experts. They will help you successfully to uninstall it.
Step3: Disable the Smart Network:
There are some devices on which you are require to disable the smart network Wi-Fi setting. In order to do so, you need to follow some steps:
- If you’re stuck on the setup process, then you need to leave the Alexa app. And then open the device settings.
- Then you need to go to the Wi-Fi settings on your phone. In some older phones of Samsung, you will have to find the smart network switch on the screen. After that uncheck the option if it on.
- On the new Samsung devices, you need to tap on the three-dot menu that is present on the top right corner or under the option of advanced settings.
- Then you need to turn off the smart network option or can also switch to the mobile data.
- Then you need to go back to the Alexa app and make sure that it is connected.
Step4: Change the Date and Time:
- There are many times that due to a conflict in the date and time of your phone, the Set Up Alexa and Echo are not going to complete the setup process completely and properly. What you need to do is to change the date and time settings on your device.
- This can be done from manual to automatic. In order to do this, you need to open the device settings on your phone and then navigate it to the date and time settings. Then you need to enable the option for the automatic date and time.
- This is how you will be able to resolve the conflict of Alexa app can’t find Echo, Echo Dot. if you are still facing the issue, then you can get in touch with our experts. They will provide you with the most prominent solution.
