How to Fix the Alexa not working on the Firestick

How to Fix the Alexa not working on the Firestick

There are at times when you are trying to join Alexa and the firestick. But when you do so, you see that Alexa not working on firestick. There are many reasons that might have been responsible for this issue. 

Firestick is a great device through which you will be able to enjoy the latest movies, Tv shows, and play games as well. You can sit with your family and enjoy the latest Tv shows and flicks. Sometimes when you’re going to pair the Amazon Alexa and the firestick, you will find the Alexa not working. 

When you are facing the same issues, then you would want to resolve the issues and then get them fixed. Let us now look at various causes and the solutions that you can use in order to fix the issue. 

Well, when you see that the Alexa is not working on the firestick, there might be an issue where the firestick remote is not working. Let us see what is the issue that is responsible for this step. 


Check the Firestick Batteries:

The Amazon fire stick is one piece of equipment that is hungry for power. When you are using the firestick for a while, you are going to see that the battery is going to run in the draining issues. 

If the remote is not working, there are some chances that the remote might not have been working properly. When you see that the battery is depleting without any warning, then the main cause is the battery. 

It cannot be said why the battery is consuming so much power. There are at times when you will see that the battery is going to run dry in just a week. The firestick remote is going to use Alexa, voice recognition, as well as voice command technology which could be the reasons why your batteries are running dry so fast. 

There might be some users who would want to pin their blame on Alexa. But you also know that the remote is not always listening. What you must do is to hold the Alexa button down and then start it to listen. 

In order to resolve this issue, you need to make sure that you are using good alkaline batteries. These are the best by far and they will keep your remote working for a longer period of time. See whether after changing the batteries are you facing the same Alexa not working on the firestick issue.

If you are, then you can get in touch with our experts at Alexa Helpline and they will provide to with the best solution. Or you can try on the next step. 


Did you Pair the Remote and Alexa Properly?

Usually, you are going to see that the firestick is going to come out of the box wired with the Alexa. See if it is not paired, then you need to do it automatically. If you see that the new firestick is not working, then there might be a chance that it is not paired correctly. 

If you see that you have ordered a new remote and you see that is not working, then there is a chance that it has not been paired correctly. Well, in order to pair the remote, what you need to do is to follow the steps mentioned below:

  • The first thing that you need to do is to plug in the firestick in the HDMI port of the TV. 
  • After that, you are required to plug in both the firestick as well as your TV. 
  • When you see that the firestick is going to restart, then you need to press the home button and then hold it for at least 10 seconds. 
  • This is going to pair the Amazon with the firestick remote. Now you will see that it is going to start to work. 

If you see that it is not pairing, then you need to press and hold the home button for approx. 10-20 seconds. There are many reasons where the users have to repeat the process many times in order to get a successful pairing. 

The firestick can be connected with approximately 7 devices including the remote controllers. If you see that you have already connected 7 devices, then you need to disconnect at least one of them. 

If you see that the remote is not pairing with the firestick, then you need to try again. Usually, it is going to connect for the first few times and in some cases, it is going to tale some attempts such as 2 to 3. 

If you see that the issue is still there, then you must try the next solution for repairing the remote. This is is the solution that has worked for so many users. 


Is your firestick remote is compatible with the Alexa?

The firestick is something that is going to support Amazon Alexa and the third-party controllers which can be used as remotes in order to interact with the device. Amazon is clearly stating that it is compatible with the firestick will work with the device.

There are also going to cheap copies of the remote that are of the same design and layout. These may look original but are not. You need to check the amazon fire stick remote and verify the authenticity of the seller. 

If you are still not able to resolve the issue, then it can means that you need expert help. Our experts from Amazon customer service are advanced and will help you resolve the issue in no time. 


They are going to provide you with the best solution. Get in touch with us today!

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